The location is excellent, within walking distance of many major attractions and restaurants, making it easy to explore the city.

The customer service offered was frustrating. it took too long for my shower drain issue to be resolved, which impacted my comfort during the stay.

Charming room, well-cleaned, good mattress support.

a) Very nice location!
b) Friendly, helpful staff
c) Clean and charming room
d) Excellent breakfast options.

Excellent information on local attractions and activities available upon arrival.

The air conditioning in my room was not functioning properly, making it difficult to sleep comfortably.

The kitchen facilities allowed me to prepare my meals, and the easy digital check-in made my arrival stress-free. The cleanliness of both my room and the communal areas was striking.

Location is fantastic, just a short walk to museums. The room was small, barely space for luggage.

Great location near the Thyssen-Bornemisza Museum and the Prado, perfect for art lovers. The cleanliness stood out. my room smelled fresh upon arrival. The mattress was quite comfy, providing good support. I appreciated the self-service drink and snack facilities, a thoughtful touch after a long day exploring. However, the room felt a bit cramped with limited space for luggage. The shower drain was clogged, taking two days for a maintenance fix. Communication through WhatsApp was frustrating at times. responses were too robotic and felt impersonal. Overall, there's excellent potential here, but more attention to customer service would enhance the stay significantly.

Friendly and approachable staff made me feel welcomed.

I faced some challenges during my stay. Arriving from the airport, I had to wait longer than expected to check in and felt that an earlier check-in option would have been helpful. Additionally, the air conditioning unit in my room wasn't functioning properly. It was a struggle to get a comfortable night's sleep in the heat.

scrumptious breakfasts and stellar location near hotspots

clean accommodations, simple check-in process

thin walls

Issues cropped up immediately, like a shower drain that clogged and overflowed upon arrival, requiring two days for a fix. Breakfast delivery was notoriously late, often after 8 a.m. despite needing it earlier. Amenities were lacking, with no chair for sitting, and an uncomfortably compact bathroom layout limiting mobility. I found myself staring at a wall through the window as my room faced a dark inner courtyard, leading to a dreary atmosphere. The air vents were ineffective, leaving the room uncomfortably humid after a shower, with windows that only opened a few inches.

An excellent central location made exploring the artistic highlights effortless, with key sites like the Thyssen-Bornemisza Museum a mere stroll away. The complimentary coffee pods and bottled water were thoughtful touches that enhanced the experience. However, the fridge was too small to accommodate more than a couple of guests, and the air conditioning left much to be desired, making some nights uncomfortable. Additionally, check-in was a bit inconvenient due to the door's stubborn lock, requiring a hard push to access.

easy access to madrid's art museums and vibrant parks

I loved how close I was to the Thyssen-Bornemisza Museum, just a minute away, and El Retiro Park was only a short stroll from the hotel, making it perfect for afternoon walks. Plus, the hotel felt cozy and was easily accessible, a great spot to come back to after exploring the bustling city.

The friendly staff, the cozy atmosphere, the proximity to cultural sites was truly wonderful.

The location of Numa is excellent, within a 20-minute walk to major attractions like the Prado Museum. The room was charming and clean, with a lovely view of Madrid's architecture. The breakfast offered a complete spread, and Alessio, the host, provided valuable tips and a revised walking tour that made our stay even better.